Refund Policy

Current availability

AI UGC Generator provides script preparation and AI actor video generation. Available features depend on the environment and account. Checkout is accepted only when the payment and video services pass our deployment configuration checks; otherwise the purchase request is refused before a payment session is created.

Failed or timed-out renders

A failed or timed-out render automatically returns the credits used for that job to your account. A credit return is not a cash refund.

Paid payments

Contact support with your order number to request a payment refund. Support reviews payment refunds individually; we do not promise a fixed refund window or processing time. A payment refund removes the associated paid UGC credits. If some have already been used or reserved by an active render, the adjustment is offset against later paid credits and render credit returns. Free signup credits are separate.

Cancelling a subscription stops future renewal; it does not itself refund a previous payment. Unspent UGC credits currently do not expire. Previous orders retain the credit allowance recorded at checkout.

Contact

If credits from a failed or timed-out job have not returned, contact support@aiugcgenerator.io with the job ID. Do not send passwords or payment credentials.